Class Registration

The Library holds regular classes in EndNote, database searching, research funding, evidence-based medicine (EBM) resources, and other topics. These hands-on, interactive classes are taught in the Library’s multimedia classroom in the South Campus (main) Library. Attendance is open and free to the UT Southwestern community, including the staff of Parkland Health and Hospital System, Children’s Medical Center, and UT Southwestern Austin Program.

Click on the class you are interested in below to view class description and schedule. To enroll, check the appropriate box and fill out your personal information. Click “Submit.” You will receive an email confirmation of your enrollment.

Classes-On-Demand: Tailored classes to meet the needs of your department, class, student organization, or research team. Classes include topics covered in the regular classes as well as Scopus, Web of Science, Consumer Health, and many more. To request these classes, call 214-648-2003 or use the Ask Us form.

Individualized Training: One-on-one training on various topics. View topics and/or send your request here.

Classes

How to Deliver Great Library Customer Service

How to Deliver Great Library Customer Service (ALA Editions Workshop) A 90-minute workshop, Thursday, June 20, 2:30pm Eastern/1:30 Central/12:30 Mountain/11:30am Pacific Drawing on 20 years’ experience as a trainer and coach, Laurie Brown will show you how to create a welcoming, friendly experience for patrons, students, and other library users. Satisfied customers mean good vibes, and happy library users are part of a strong library. In addition to learning how to fulfill the expectations of the people who use your library, you will also get pointers on listening and communications skills to help your conversations with angry, chatty, or overly demanding patrons as gracefully as possible. Topics include: The top 3 customer service qualities for your library and how to achieve them Defusing conflict with difficult patrons Ensuring that staff makes positive customer experience a priority How to question library users effectively

ClassDate/Time

Location

Thursday, 6/20/13 1:30 p.m. - 3:00 p.m.

E3.314E

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Please Select Faculty Nurse Post Doc/Fellow (PhD) Resident/Fellow (MD) Staff Student-GSBS Student-SHP Student-SWMS Other

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Please Select UT Southwestern Medical Center UTSW - St Paul UTSW - Zale Lipshy UTSW Austin Programs Other

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